Refund and Return Policy



Goods must be returned within 2 days of receipt, and returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

First, make sure that your return meets the following criteria:

For the details of products that are not returnable, please call us first, and we will be happy to help you make that determination. Merchandise that typically is non-returnable includes:

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Return Instructions

To return an item, please email to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase. Then, mail your return to the following address:

Beats Medical Equipment Trading LLC
Warehouse No. 7, Al Qusais Industrial Area 3,
Dubai, UAE

Please note that you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.


If you have any questions concerning our refund and return policy, please contact us at